Saturday’s free event

Drop by the Haddington Town House this Saturday (9th March) to learn more about the Turn To Us travel support service. Join us anytime between 10am and 2pm.

Event Details: On Saturday, you can find out more about the new Turn To Us travel support service for people living with dementia and their care network. You can see demonstrations on how to use the service, get help with planning journeys and find out about accessing transport entitlements. Families and children are welcome to attend – there will be light refreshments, plus arts and a Nintendo Wii to keep the little ones entertained.

How to get there: The event is at the Haddington Town House (57 High Street, Haddington, EH41 3ED). If you are travelling to the event by bus, there are links from across East Lothian and Edinburgh with bus stops close to the venue.

  • Bus 253 or the X7 from Dunbar
  • Bus 121 from North Berwick
  • Bus 122 from Gullane & Aberlady
  • Bus 111 from Longniddry
  • Bus 123 from Gifford & Pencaitland

Whilst there is no parking available at the Town House, there is free public parking for 1½ hours within Haddington.

For more info, please use our online journey planner which is available at www.turn-to-us.co.uk/journey-planner If you would like to learn more about Turn To Us, please visit www.turn-to-us.co.uk

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Save the date!

Join us at the Haddington Town House on Saturday 9th March to learn more about the Turn To Us travel support service. The event is free to attend and everyone is welcome. Please drop by from 10am until 2pm, whenever it suits you!

Turn to Us is a new, free travel support service for people living with dementia and their care network within East Lothian. The service provides support to ease the transition of stopping driving and can be accessed online or via the helpline. It equips users with useful information and tools to empower and reassure people living with dementia that they can continue to enjoy freedom and independence through public transport, while staying mobile and connected to their communities.

On the day, you will be able to find out more about the new Turn To Us service and see demonstrations on how to use the service. You can also get help with planning journeys, accessing the right transport entitlements and getting in touch with the DVLA.

Families and children are welcome to attend with arts and crafts, a Nintendo Wii and light refreshments to enjoy. On behalf of the Turn to Us team, we would be delighted to see you there!

If you have any questions, please do not hesitate to get in touch.

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Event Details: 

Haddington Town House, Saturday 9th March, drop in from 10am – 2pm

Turn To Us is now live!

We are delighted to announce that the free Turn To Us travel support service is now live! The website can be accessed at www.turn-to-us.co.uk and will initially be live as a four-month trial until May 2019.

Turn To Us is being trialled within East Lothian, however everyone is welcome to look around the website. For now though, only those who live within East Lothian can register to access all the features. Any and all feedback we receive will directly inform the further development of the service.

We are incredibly excited to have launched the Turn To Us service, following over 18 months of design and development. We have worked with people living with dementia and their care network from across Scotland to ensure it responds to their needs. This four-month trial will allow us to evaluate and test the value of the service.

We would like to say thank you to everyone who has been involved with the project so far and we are looking forward to what this trial brings.

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Customer support

Last week, we travelled to Journeycall in Arbroath. Journeycall is a multi-channel contact centre which, like Viaqqio, is a division of the ESP Group and will be providing the customer support for Turn To Us. Ahead of the service launch later this month, we delivered Turn To Us service training and  dementia awareness to Journeycall advisors.

This was a fantastic opportunity to work with and learn from the Journeycall advisors who already provide award-winning customer support for a wide range of public transport and smartcard industries. We wanted to learn from their wealth of experience to ensure that we consider what enquiries they might receive through Turn To Us and to consider how best to handle these.

We have chosen to offer communication via email, webchat and over the phone. This is a direct response to ongoing user consultation and to allow us to offer different communication methods to suit different potential users. For example, some people living with dementia find email or webchat easier to use as it offers them more time to respond and means they don’t feel rushed.

Working collaboratively with both potential service users and contact centre advisors has enabled us to learn from both to ensure the Turn To Us service will be truly valuable.

Journeycall Training Room
Journeycall advisors attending training

Cheers to 2019

Happy new year everyone!

The Turn To Us & Onwards team is back at work and excited about the year ahead. We are looking forward to launching the Turn To Us service later this month. Conducting a four-month trial will allow us to test the value of the service, evaluating what is working well and what requires some further consideration.

We believe this evaluation and live-trial are incredibly important as they will help us ensure the service truly responds to the needs of people living with dementia and those within their care network.

Over the past year, we have been co-developing Turn To Us with people affected by dementia. We are grateful for the opportunity to launch a trial within East Lothian to test our work and gain real feedback.

Cheers to 2019!

2018 review & happy holidays!

At this time of the year, with Christmas and New Year quickly approaching, we wanted to reflect on 2018. The past year has been a very busy and productive time for Project Onwards and we wanted to reflect on our five favourite experiences from the past year:

  • In March, Beth presented at the Life Changes Trust (LCT) Gathering in Perth alongside Andy Hyde of Go Upstream. We received some super feedback from the audience and as always, it was great to meet with other LCT-funded projects.
  • In July, we received the some initial designs for the Turn To Us website from Studio LR. It was very exciting to see the service we had been developing and imagining become realised.
  • Throughout the year, Project Onwards have engaged with people living with dementia and their care network across Scotland. This ongoing involvement and co-design has been incredibly enlightening and informed the further development of the service.
  • In September, Lucy attended a Dementia Friendly Tourism event in Edinburgh. The main theme of the event was regarding dementia friendly events, spaces and experiences. It highlighted the real need for travel information and transport tips for those affected by dementia.
  • In November, Lucy and Phil hosted a development workshop and dementia training at Journeycall in Arbroath. Journeycall will be providing the customer support for the Turn To Us service and it was fantastic to get them involved.

We are incredibly excited to launch a four-month trial of the Turn To Us service in January 2019. We look forward to seeing what the new year brings and for the opportunity to test the value of Turn To Us.

⛄ From everyone at Turn To Us & Onwards, happy holidays! 🎄

Happy holidays

Please note, the Alzheimer Society have collected some information about a dementia friendly Christmas, available hereThey have also gathered stories and tips from real people, available here

Ann’s Annexe at the Hollies Day Centre

The week before last, Project Onwards travelled to the Hollies Day Centre in Musselburgh to attend Ann’s Annexe East Lothian meeting. The meeting brought people together from organisations who work with individuals affected by dementia. The aim was to gain more of an understanding of what information and help is currently available within Musselburgh.

Despite being held in Musselburgh with some different attendees, the conversation was very similar to that of the Dementia Friendly East Lothian gathering that took place in Haddington at the start of October. Whilst there are various activities, events, support and resources available to those living with dementia and their carers, it can be difficult to get an overview of everything that is available.

The meeting considered how organisations and individuals working with people affected by dementia can be more aware of what is going on within their local area. By being more aware, individuals and organisations would be able to offer more tailored support and direct people to appropriate and relevant points.

With this in mind, we are working towards Turn To Us being a point of reference that would enable individuals to find all the travel advice and information in one place. As well as this, we are exploring how Turn To Us could direct individuals to events and activities locally and nationally. This is a direct response to the ongoing involvement of people with dementia and their carers.

It was great to meet others who are working within East Lothian. There are definitely exciting things to come, so watch this space!