Turn To Us

Over the past year, the ESP Group have been working with people with dementia and their carers to develop Project Onwards. In doing so, we have co-designed a new travel service for people living with dementia called Turn To Us to help ease the transition of stopping driving.

Our initial engagement with people with dementia and their care network highlighted that stopping driving can be a difficult adjustment for some. Turn To Us will equip users with relevant information and helpful tools to empower them to remain independent, mobile and connected to their community.

Turn To Us
Image of the initial Turn To Us website designs

We have opted for a multi-channel service as this will allow individuals to interact with it in whichever method they prefer and will allow for both online & offline users. The service will support people through this transition and will incorporate the following:

  • Website to provide relevant information that will help build confidence and enable users to make informed decisions about driving and transport;
  • Online tools to offer personalised support through the transition of stopping driving;
  • Helpline, webchat and email option to talk to specifically trained advisors to answer questions and assist users;
  • Community workshops to encourage social interaction and the opportunity to meet with others who have shared or have similar experiences.

The next step is for our web-app developers Ember to begin the build phase of the project. We are looking forward to being able to launch and trial Turn To Us in East Lothian. The trial will test the service and allow us to gain real user feedback, learning what works well and what could be further considered.

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